Return & Refund Policy
Return & Refund Policy
Last Updated: September 14, 2026
This Return & Refund Policy applies to purchases made directly through the Shopnoria website.
Shopnoria is operated by YANXULIUMR INC, a Colorado corporation in the United States.
We aim to provide a clear and reasonable process for eligible returns, refunds, damaged items, incorrect items, missing items, and order-related issues.
Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded under applicable consumer protection law.
1. 30-Day Return Period
We accept eligible return requests submitted within 30 days of the date your order is delivered.
To be eligible for a standard change-of-mind return, an item should generally be:
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Unused;
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Unwashed;
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In its original condition;
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Complete with any parts, accessories, manuals, or other items originally supplied with the product; and
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Packaged appropriately to help prevent damage during return transportation.
For kitchenware and cookware, products that have been used for cooking, food preparation, washing, heating, or other actual use may not qualify for a standard change-of-mind return where they can no longer reasonably be considered unused and in their original condition.
Opening the outer shipping package to inspect an item does not, by itself, make the item ineligible for return.
We may request photographs or other information where reasonably necessary to confirm the condition of an item or review an order-related issue.
Nothing in this policy limits rights relating to damaged, defective, incorrect, or materially misdescribed products.
2. How to Request a Return
Before sending any item back, please contact:
Please include:
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Your order number;
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The email address associated with your order;
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The item or items you would like to return;
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The reason for the return; and
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Photographs where relevant to the request.
Our customer support team will review your request and provide the applicable return instructions, including the authorized return location for your order.
Please do not send a product return to our business address, fulfillment location, shipping-origin address, or another address unless Shopnoria specifically provides or confirms that address in your return instructions.
The authorized return location may differ depending on:
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The product;
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The fulfillment location;
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The destination country or region;
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The circumstances of the return; and
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Available return processing arrangements.
Contacting customer support before sending a return helps ensure that the product is directed to the correct location and can be properly identified and processed.
3. Return Address
Shopnoria does not use one single return location for every order.
The authorized return address applicable to your order will be provided by our customer support team after your return request is reviewed.
To obtain your authorized return address, contact:
Please include your order number.
Do not return an item to the address shown on the original shipping label unless Shopnoria specifically confirms that location for the return.
Our business address is provided for business identification and correspondence purposes and is not automatically the return address for a product.
4. Return Shipping Costs
Change-of-Mind Returns
For an eligible return based on:
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Change of mind;
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Personal preference;
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No longer wanting the product; or
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Selecting an unwanted product or variant,
the customer is generally responsible for the applicable return shipping cost unless:
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Shopnoria expressly agrees otherwise;
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A promotion provides free returns; or
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Applicable law requires us to cover the cost.
Any applicable return shipping responsibility will be communicated as part of the return process.
Where reasonably available, we recommend using a shipping service that provides tracking.
Damaged, Defective, or Incorrect Items
If a return results from a confirmed:
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Damaged item;
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Defective item;
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Incorrect product;
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Incorrect variant; or
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Fulfillment error attributable to Shopnoria,
we will provide an appropriate return solution.
Where a physical return is required because of a confirmed product issue or fulfillment error, Shopnoria will not require the customer to bear reasonable return shipping costs resulting from our error.
5. Original Shipping Charges
For an eligible return based on a change of mind or personal preference, original shipping charges paid when placing the order are generally non-refundable unless otherwise required by applicable law.
If an item is confirmed to be:
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Damaged;
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Defective;
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Incorrect;
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Missing;
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Lost in transit; or
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Otherwise subject to applicable refund rights,
any applicable shipping refund will be handled according to the circumstances and applicable legal requirements.
If an order originally qualified for free shipping, we will not impose an undisclosed retroactive outbound shipping charge solely because an otherwise eligible return is requested.
6. Refund Processing
Once an approved return is received and inspected, we will notify you of the outcome of the return review where appropriate.
If the refund is approved, we will issue the applicable refund to the original payment method within 5 business days.
For an approved cancellation where no physical return is required, we will initiate the applicable refund within 5 business days after the cancellation is approved.
Your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.
Any additional posting time required by your financial institution or payment provider is outside Shopnoria's direct control.
7. Damaged Items
If an item arrives damaged, please contact us as soon as reasonably possible at:
Please include:
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Your order number;
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A description of the issue;
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Clear photographs of the affected item where reasonably necessary; and
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Photographs of the packaging where relevant.
We will review the information provided and, where the item is confirmed to have arrived damaged, provide an appropriate resolution based on the circumstances.
The resolution may include:
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Replacement;
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Refund; or
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Another reasonable corrective action.
Please contact us before sending a damaged item back.
8. Defective Items
If you believe an item has a manufacturing defect or does not function as reasonably described, please contact:
Please include your order number and a description of the issue.
Where reasonably necessary, we may request photographs or other information to help review the claim.
If the product is confirmed to be defective, we will provide an appropriate resolution based on the circumstances and applicable law.
Normal wear, misuse, accidental damage, improper care, or failure to follow applicable product instructions does not automatically constitute a product defect.
9. Incorrect Items
If you receive an item or product variant different from what you ordered, please contact:
Please provide:
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Your order number;
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A photograph of the item received where reasonably necessary; and
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A brief description of the issue.
If we confirm that an incorrect item or variant was sent, we will provide the applicable return, replacement, or refund instructions.
You will not be required to bear reasonable return shipping costs resulting from a confirmed fulfillment error by Shopnoria.
10. Missing Items
Some Shopnoria orders may be shipped in more than one package because products may be fulfilled from different locations or become ready for dispatch at different times.
If part of your order appears to be missing, please first review all available tracking information to determine whether another shipment is still in transit.
If all expected shipments have been delivered and an item is still missing, please contact:
Please include:
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Your order number;
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The name of the missing item; and
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Any relevant tracking or delivery information.
We will review the available shipment information and provide an appropriate resolution where an item is confirmed to be missing.
11. Lost Shipments
If tracking information indicates that a shipment may have been lost in transit, please contact:
Please provide your order number and the applicable tracking information.
We may review the shipment status with the relevant carrier or fulfillment provider.
Where a shipment is confirmed to have been lost before successful delivery, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
12. Non-Returnable Items
A product may not qualify for a standard change-of-mind return where:
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The item shows signs of use, washing, alteration, or modification;
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The item was damaged after delivery through misuse, accident, improper care, or failure to follow applicable instructions;
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The item is returned without significant parts or accessories originally supplied with it;
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The return request is submitted outside the applicable 30-day return period without another legal basis for return; or
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The item is subject to a lawful product-specific return restriction that was clearly disclosed before purchase.
Products purchased at a discounted or promotional price are not automatically excluded from return eligibility solely because they were discounted.
Nothing in this section limits rights relating to damaged, defective, incorrect, materially misdescribed products or other consumer protections that cannot lawfully be excluded.
13. Exchanges
Direct exchanges may not be available for every product, variant, destination, or fulfillment location.
If you would like a different product or variant, please contact:
Where a direct exchange is available, we will provide the applicable instructions.
Where a direct exchange is unavailable, you may be asked to return the eligible original item in accordance with this policy and place a separate new order.
Any applicable return instructions or return shipping responsibility will be communicated before the return is completed.
14. Order Cancellations and Changes
If you need to request an order cancellation or change, please contact:
as soon as possible after placing your order.
We will make reasonable efforts to accommodate timely requests, but cancellation or modification cannot be guaranteed because order processing may begin shortly after purchase.
Once an order has entered fulfillment or has been dispatched, it generally cannot be cancelled or modified.
After delivery, an eligible item may be returned in accordance with this Return & Refund Policy.
15. Promotional Orders
Unless specific promotional terms clearly state otherwise before purchase, eligible promotional purchases remain subject to this Return & Refund Policy.
Any promotion-specific return condition will be disclosed with the applicable promotion before the customer completes the purchase.
A promotion does not remove any consumer right or remedy that cannot legally be excluded.
16. Refund Method
Approved refunds are issued to the original payment method used for the purchase.
We do not normally issue refunds to a different payment account or payment method.
If the original payment method can no longer accept a refund, please contact customer support so that the matter can be reviewed based on the circumstances, payment-provider requirements, and applicable law.
Store credit will not replace an otherwise eligible monetary refund unless you expressly agree to receive store credit or such treatment is otherwise permitted by applicable law.
17. Refund Amount
The applicable refund amount depends on the reason for the return and the circumstances of the order.
For an eligible change-of-mind return, the refund generally covers the amount actually paid for the approved returned item.
Original shipping charges are generally non-refundable for a standard change-of-mind return unless otherwise required by applicable law.
For confirmed:
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Damaged items;
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Defective items;
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Incorrect items;
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Missing items;
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Lost shipments; or
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Other fulfillment errors,
the applicable refund will be handled according to:
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The circumstances of the order;
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This Return & Refund Policy; and
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Applicable consumer protection requirements.
Any applicable return shipping responsibility or other permitted adjustment will be communicated as part of the return process.
18. Bundles and Promotional Items
If an order includes:
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A bundle;
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A free item;
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A promotional product; or
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Another item provided subject to a purchase condition,
the applicable promotional terms may affect the treatment of an eligible return.
Any material return condition relating to the promotion must have been disclosed before purchase.
We will not impose an undisclosed return condition after the transaction has been completed.
19. Purchases Made Through Third Parties
This Return & Refund Policy applies to purchases made directly through the Shopnoria website.
If a Shopnoria product is purchased through an independently operated third-party retailer or marketplace, the return and refund process applicable to that transaction may be governed by the seller through which the purchase was made.
Please review your order confirmation or payment record to identify the seller responsible for the transaction.
20. Consumer Rights
Depending on where you live, applicable consumer protection laws may provide additional rights relating to:
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Returns;
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Withdrawal;
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Cancellation;
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Defective goods;
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Products that are not as described;
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Refunds; or
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Other legal remedies.
Nothing in this Return & Refund Policy excludes, limits, or overrides rights that cannot lawfully be waived or restricted.
Where mandatory consumer law provides greater protection than this policy, the applicable legal requirement will apply.
21. Contact Us
If you have questions about a return, refund, damaged item, defective item, incorrect item, missing item, lost shipment, order cancellation, or existing order, please contact us:
Brand:
Shopnoria
Operating Company:
YANXULIUMR INC
Business Address:
678 E 6th Ave
Durango, CO 81301
United States
Email:
support@shopnoria.com
Phone:
+1 409-313-0814
Return Address
Please contact customer support at support@shopnoria.com before sending any product return.
Our customer support team will review your request and provide the authorized return address applicable to your order.
The authorized return location may differ depending on the product and fulfillment location.
The business address listed above is provided for business identification and correspondence purposes. It should not be used as a product return address unless Shopnoria specifically confirms that address as the authorized return location in your return instructions.